Possible defect?
I installed my Badger 5 two years ago. I'm a single homeowner so it was used lightly. After grinding some onion scraps I noticed a leak under the sink. After careful inspection I noticed the disposal developed a crack in the housing unit. A quick call to InSinkErator revealed the unit was still under warrantee. I had a repair person out the following day who replaced the entire disposal with a Badger 5XP (he said they've stopped making the Badger 5). The problem was resolved quickly and to my satisfaction. My only concern with this unit is how or why it developed the crack with such light usage.
Good product for a reasonable price
We replaced our 10-year old disposer with the Badger 5. It was easy to install and works just fine. I don't know if there could be anything better on the more expensive ones. One thing to notice is that it does not come with a wired-in power cord. So you have to get a cord with a plug and connect it to the unit (I used the one from the old disposer). It is easy to do; just like wiring a light fixture in.
Poor quality
We have just had our 3 year old unit fail completely in the same way Paul did.
The plastic housing is cracking. Of course this is not something that can be fixed by replacing a washer or something simple.
When I phoned their customer service, I was told that as it was out of the 2 year warranty, they were not interested. While I can understand this for minor problems, it is pretty bad when the unit is completely worthless such a small time after installation.
Emerson products might have been good 20 years ago, but they sure aren't now.
Unless you like doing plumbing repairs, steer clear.
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